Privacy Policy

Last Updated: 2025-12-06

This Privacy Policy describes how TerritoryCreator ("we," "us," or "our") collects, uses, and protects your information when you use our service.

1. Information We Collect

We collect information you provide directly to us, including:

  • Account information (name, email address)
  • Payment information (processed securely through Stripe; we do not store your full card details)
  • Content you create (territories, assignments, geographic data)
  • Communications with us

We also automatically collect certain information when you use the Service, including your IP address, browser type, device information, and usage patterns.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send technical notices, updates, and support messages
  • Respond to your comments and questions
  • Monitor and analyze trends, usage, and activities
  • Detect and prevent fraud or abuse

3. Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

  • With service providers who help us operate our business (e.g., Stripe for payment processing, hosting providers)
  • To comply with legal obligations or respond to lawful requests
  • To protect our rights, privacy, safety, or property
  • In connection with a merger, acquisition, or sale of assets (you would be notified of any such change)

4. Cookies and Analytics

We use cookies and similar technologies to operate and improve the Service. Specifically, we use:

  • Google Analytics to understand how visitors use our public website
  • PostHog to analyze product usage and improve the user experience within the application
  • Essential cookies to maintain your session and remember your preferences

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

5. Data Retention

We retain your information as follows:

  • Active accounts: Your content is retained for as long as your account is active
  • After subscription cancellation: Your content is retained for 90 days, allowing you to resubscribe or export your data
  • After account deletion: Your content is deleted within 30 days of your deletion request

We may retain certain information as required by law or for legitimate business purposes.

6. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. This includes encryption of data in transit, secure storage practices, and limited access to personal data. However, no method of transmission over the internet is 100% secure.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request that we correct inaccurate or incomplete information
  • Deletion: Request that we delete your personal information
  • Data portability: Request a copy of your data in a portable format
  • Objection: Object to certain processing of your information
  • Restriction: Request that we limit how we use your information

To exercise any of these rights, please contact us at support@territorycreator.com. We will respond to your request within 30 days.

You may also:

  • Access and update your account information at any time
  • Delete your content at any time
  • Cancel your subscription through your account settings
  • Opt out of promotional emails by clicking the unsubscribe link

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We take steps to ensure your information receives adequate protection in accordance with this Privacy Policy.

9. Children's Privacy

The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. Third-Party Links

The Service may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service. Your continued use of the Service after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at support@territorycreator.com.